Frequently Asked Questions
Q. Are there any set up fees?
A. No, there are no set up fees for any of the services we provide. However, if you do require us to set up a 3rd party application on your behalf ie MailChimp, Constant Contact etc that carries an additional charge/monthly fee, then you are responsible for all fees prior to our setup.
Q. Is it possible to have a meeting with you prior to committing your services?
A. Yes, of course, we are always happy to discuss your requirements further via phone, Skype, your office or over coffee.
Q. How do we get work to you?
A. We accept work via phone, Google Drive, email, Asana (shared task list), Dropbox, or in person, whichever is easiest for our customers and clients.
Q. The service I am looking for is not included on your list
A. Not a problem, you can send us a message detailing your requirements via our contact form below, or alternatively, send us an email or give us a call in the office and we will get back to you as soon as possible.
Q. Are all your virtual services provided in-house?
A. The majority of our services are provided in house by myself or a select member of my Associate team. Please note that there may be instances when we need to sub-contract due to availability or in order to meet a client’s specific requirement.
Q. How do you charge for work?
A. This depends on the service you require. Whether it is ad hoc, pay-as-you-go, project-based or a retainer service. We will invoice on a bi-weekly or monthly basis (subject to agreement). Invoices can be paid by Interac etransfer or BACs transfer, Barclays Pingit, Paypal (subject to a 4% fee) or Direct Debit/Standing Order & must be settled on receipt. Retainer Agreements will be sent out monthly in advance and must be paid in full as per invoice date.
Q. Do you offer retainer services?
A. Yes, we do, please contact us for further details or request our Client Information Pack. We are more than happy to discuss mutually beneficial packages for regular, long-term agreements. All retainer services must be paid for in advance within 7 days from invoice date &/or prior to any work commencing.
Q. What are your working terms?
A. If you require our retainer services, once your requirements have been received, discussed & agreed, you will be provided with a contract & our Terms & Conditions. This will need to be signed via EchoSign (electronic signature) or scanned & returned to us prior to any work commencing. There are no contracts for Ad Hoc work requirements.
Q. How do we get work to you? What are your hours of operation?
A. One of our unique selling points is to promote a flexible work ethic. Our hours of operation are primarily customer led – we are not your normal 9a-5p or Monday to Friday operation. Our hours reflect our customer’s requirements & time zone (an out-of-hours surcharge may apply, please contact us for further details).